Your Viewing & Ordering
FAQ’s

When will I see my images from my session? Our clients will see their images from their session on the very same day as their photoshoot! We take a quick lunch break and then you will see your images on our fabulous large TV in our viewing room.

How does the Image Reveal & Ordering work? The Reveal & Ordering is your time to view all of your gorgeousness and decide which images you will be purchasing! We pull all of your images up on the TV and go through them one at a time, we will show you some images in colour and some in black & white.

What do I need to bring?  Your beautiful face, and your payment method. Even if you have pre-purchased a Collection, you may decide to add additional products or upgrade your Collection. Please remember we do not offer payment plans after your session.

Payment options are: cash, credit, debit, bank transfer, or PayPal credit.

Can I bring a guest? We think that it is important that you choose your photos on your own as this is a very personal experience and you do not want to be influenced by others. However, if you would really like your partner to join you at your viewing session to help you choose then please let us know in advance. We do not allow children.

How many images will I see? Every session is different, but we typically show 40-80 unique images per client. If you prepay for a package, we have a better idea of how many images you’ll need to fill your package! Prepaying is always a great idea. 

What about Photoshop? We will edit all images prior to your viewing and printing. We will remove bruises, pimples, scratches, and cellulite. We will also even skin tone and lighten any dark circles under the eyes. We will give you the option if you would like to have scars, stretch marks, birthmarks, moles, or tattoos photoshopped out. Should you have additional retouching requests, they must be made at your Image Reveal & Ordering Appointment, and if the request is outside our normal scope of work may require additional fees.

How long will it take to receive my Collection/Album/Prints, etc? with your payment in full you will receive the prints and products in 6-8 weeks. If you need your images faster than this turnaround time, please consult with us. We may be able to accommodate some requests with or without a rush fee added. 

Will my products be shipped to me or do I need to come pick them up? Products can either be shipped to you or you can pick them up at the studio. Please let us know at the Ordering Appointment! We offer free shipping, so it truly is about whatever makes it easier for you!

There is NO option to have an online gallery or a second Ordering Appointment.

Can I make additional purchases at a later date? As discussed in the Session Guide, we do not archive your images after your ordering appointment. Therefore, you will not be able to return and order additional images. However, if you purchase the Digital Collection with the high-resolution files, you can send them to us for printing or you may print them through a third-party. However, we DO NOT take responsibility for bad printing by a third party.

What happens to the images I do not purchase? We delete them after your appointment.

All sales are final. Once your Image Reveal & Ordering Appointment are complete, we will have you sign a Final Order agreement, which states that we cannot allow for changes to your order. This is studio policy for all clients and no exceptions will be made. You may not change, alter, add, reduce, or request any other types of changes after the Ordering Appointment.

Will my images be shared? No, we will not share your images without your explicit written consent. We will discuss this at your ordering appointment and have you fill out a form going over this.  

 

If you do have any other questions, please do not hesitate to get in touch.